Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of this website and your booking of any short-term holiday rental properties listed or managed by Nusa Havens. By using this website or completing a reservation, you acknowledge that you have read, understood, and agreed to be legally bound by these terms. You represent that you are at least 18 years of age. If you do not agree with any part of these terms, you should not use the site or make a booking.

2. Booking Terms

Properties may be reserved directly through our website or via third-party platforms; the booking process varies by platform.

• Minimum age: the lead guest must be at least 21 years old to book.
• Identification: valid government-issued identification (and passport details for guests aged 18+) may be required before or at check-in.
• Payments: a deposit or full payment is typically required at the time of booking. Specific payment terms will be confirmed prior to confirmation.
• House rules: acceptance of each property's house rules is required, including policies on noise, guest limits, check-in/out times, and use of amenities.

Failure to comply with booking terms may result in cancellation without refund.

3. Cancellations & Refunds

All cancellations and refunds are assessed strictly by reference to the scheduled arrival (check-in) date, defined as the first night of the reservation. This arrival date is the sole determinant of refund eligibility. All nights within a single reservation are treated as one booking and are not assessed on a pro-rata, nightly, or segmented basis.

• Cancellations made more than thirty (30) days prior to the scheduled arrival date are eligible for a 100% refund of the total booking value.
• Cancellations made between fourteen (14) and thirty (30) days prior to the scheduled arrival date are eligible for a 50% refund of the total booking value.
• Cancellations made within fourteen (14) days of the scheduled arrival date are strictly non-refundable, regardless of the length of stay, reason for cancellation, or any unused nights.

The total booking value includes all accommodation charges, cleaning fees, management fees, and any other mandatory charges forming part of the reservation, and excludes any third-party processing fees where applicable. No refunds will be issued for early departures, late arrivals, no-shows, unused nights, partial stays, booking modifications requested within the non-refundable period, airline disruptions, visa issues, travel restrictions, personal circumstances, weather conditions, force majeure events, or any matters outside the host's control. Discretionary alternatives. While the terms above are applied consistently and are not subject to exception as of right, Nusa Havens may, entirely at its own discretion and without obligation or precedent, offer a guest who cancels within a partially-refundable or non-refundable period an alternative to a monetary refund — such as a change of dates or a stay credit toward a future reservation, valid for up to twelve (12) months from the original arrival date. Any such alternative is a gesture of goodwill, offered on a case-by-case basis and subject to availability. It does not constitute a waiver of these terms, creates no entitlement or precedent in any other case, and may not be demanded by a guest by reference to personal circumstances or otherwise. Third-party bookings. Where a reservation is made via a third-party platform (including but not limited to Airbnb, Booking.com, or Vrbo), the cancellation and refund policy of that platform shall apply exclusively, and any refunds will be processed strictly in accordance with that platform's terms.

4. Guest Responsibilities

Guests agree to treat the property and surrounding area with care and respect.

• House rules: guests must comply with all posted or communicated rules.
• Occupancy limits: only the number of guests specified in the reservation may stay overnight.
• Parties & events: unauthorised gatherings, parties, or events are strictly prohibited.
• Damages: guests are financially responsible for any damage, excessive cleaning, or lost items caused during their stay.
• Pets & smoking: unless explicitly permitted, pets and smoking are not allowed on the premises. Indoor smoking incurs a deep-cleaning fee as stated in the property listing.

Violation may result in eviction without refund and/or charges for damage or additional cleaning.

5. Use of Website

Users agree not to engage in any unauthorised or unlawful activity, including attempting to breach site security, transmitting spam, or scraping, duplicating, or misusing content or data from the site. All content on this website is the intellectual property of Nusa Havens / DVH Group Holdings unless otherwise stated, and may not be reproduced or redistributed without permission.

6. Liability Disclaimer

To the maximum extent permitted by law, Nusa Havens and its partners are not responsible for: temporary website unavailability, inaccuracies, or technical errors; injuries, accidents, losses, or thefts occurring during a stay; or delays or cancellations due to natural disasters, weather, strikes, government actions, or other events beyond our reasonable control (force majeure). Many of our villas are open-air tropical properties with features such as unfenced pools and open living areas; guests stay at their own risk and are responsible for supervising children at all times. Guests are strongly advised to obtain appropriate travel and medical insurance prior to their stay.

7. Privacy

Your use of this site is subject to our Privacy Policy, which describes how your personal information is collected, used, and protected. Please review it before using our service.

8. Changes to These Terms

We reserve the right to modify these terms at any time. Where a change is material, we will make reasonable efforts to provide notice. It is your responsibility to review this page prior to booking. Continued use of the site after changes are published constitutes acceptance of the revised terms.

9. Governing Law

These terms are governed by the laws applicable to the operating entity (DVH Group Holdings) and the jurisdiction in which the booked property is located, excluding conflict-of-law rules. Your use may also be subject to local, national, or international laws.

10. Contact Us

For any questions about these Terms and Conditions, please contact us at reservations@nusahavens.com.